What our Customers say...


Hi Guys, 

I wanted to reach out and share with you that the home owner let me know today how great it is that you are working on her claim with her. She advised you are very efficient in all that you do, helpful, kind and keep her updated on what is going on which she really appreciates and so do I!

Thank you for helping our insureds during this difficult time! 

A most sincere thank you! To everyone at SERVPRO of Guelph, the team did an AWESOME job. From the beginning to end, A1 performance, great workmanship, and planning/communication. Thank so much, it makes our home look brand new, I am very grateful.

SERVPRO I just wanted to share that you guys are doing a really, really great job. I would say industry leading standards. I know our job can be difficult at times, but you guys always push through the challenges and deliver every time. 

John, Dave and Jordan did an amazing job! The ceiling has never looked better and we are beyond pleased with the finishing touches. All three were friendly, polite and focused on pleasing us with a job well done. You should be proud of these guys. Also, Chris thank you for everything you've done to undo the damage. It is so good to have our house back in order. 

Very fast, professional, and thorough cleanup of our cold cellar. Previous home owners had turned it into a closet complete with drywall, insulation, and carpet…then there was a bad storm and it flooded. A cold cellar is not a closet!! The SERVPRO team came in and removed the mouldy drywall and cleaned the concrete. I am very happy and relieved it is done.

If you need repairs or restoration to your property SERVPRO is the company for you. Their staff is knowledgeable, skilled and friendly. Exactly what you need when dealing with a mess that needs to be cleaned up. Thank you to all of them for their hard work.

Thanks Chris ! Great Job. Feedback from our insured is very positive and they are extremely happy.

Again thanks again for your help. I will not hesitate to call SERVPRO again.

SERVPRO Team, We are very satisfied the work you did. It’s like the slogan is: "Like it never even happened."

They workers did an excellent job and we were surprised that it was finished so quick.


Amazing work SERVPRO! Thank you for making our experience so lovely. 

SERVPRO of Guelph was quick to arrive and start getting a plan together for my basement. Extremely grateful for their expertise and hard work!  

Extremely thankful for SERVPRO and all their hard work on my water loss. Above and Beyond my expectations!

SERVPRO responded to my Fire loss Immediately and walked me through the whole process until finish. Thank you SERVPRO Guelph and Team for turning my negative situation positive!  

Amazing Team! Would recommend SERVPRO of Guelph to everyone!

Great company, SERVPRO did an incredible job!

SERVPRO of Guelph was very professional and made my time dealing with them so great, would absolutely recommend thank you SERVPRO!

Very professional and helpful. Chris was dispatched by our insurer and immediately called me. He was quickly able to figure out how to help. He did exactly as he said he would, staying in close communication the whole time. His assistance was invaluable at a stressful time. All this during Covid 19. I would not hesitate to call on Chris again. Thank you Chris and SERVPRO!

Keith, I just want to say Thank you for putting the signs for front line workers around the city.

Kudos to you and your team at SERVPRO for doing such a wonderful thing. Stay Safe.

I just wanted to tell you I have seen all the signs SERVPRO has put around the city. I am a front line worker and want to say Thank You for putting the signs up, it is much appreciated and thanks for taking the time to do so.

SERVPRO is Awesome! Staff is very kind and we appreciate the regular updates. We know we are in excellent hands!

Hello Everyone, Just had to send a note to ALL of you to say "thanks a lot"! I am very happy with the work completed you are all "Superstars"

Hi Keith, thanks for being such an excellent company to work with. I will recommend you highly.

Our Apartment building had a fire and badly damaged an entire floor and floors above and below. SERVPRO did an amazing job getting the tenants back within days of the fire happening. Keith and his team dealt with all the sub trades and assisted tenants and kept everyone informed. As the building manager, it certainly was a relief to have SERVPRO on site. Thanks Keith! 

Thank you SERVPRO for cleanup and repairs to our home after the fire! Since I have never had an insurance claim I didn't know what the process was. Everyone at SERVPRO was able to assist me every step of the way, from the first day and boarding up the windows, to the clean up and removal of burnt items, all my contents, and the repairs (which look great). Thank you.   

I had a fire in my kitchen from cooking. SERVPRO responded (Keith) the same evening 45 minutes after I called my insurance company he was on site.

SERVPRO cleaned all 3 level of my home to remove the soot, and contents in 5 days and then the painted my main floor and stair wells over the weekend.

Thank you to SERVPRO and all the people who did work in my home, so fast and professional. They did make it "Like it never even happened."

Hello Keith, Thanks a lot for the emergency work done at my rental property. You and your team came on a weekend and took care of everything promptly. You took care of the water damage on the inside as well did a repair to my roof. I will always recommend your services to my family and friends. Thanks once again for an excellent job.

SERVPRO made a stressful situation painless for me. A recent accident cause significant interior and exterior damage to my building requiring several trades to fix the damage. SERVPRO expertly coordinated and managed all the work, which was completed on-time and on-budget. Best of all, SERVPRO completed the work with minimal disruption to my schedule.

SERVPRO is professional, responsive and easy to work with. I confidently recommend Keith and his team and would absolutely re-hire SERVPRO for my next renovation project.

I am so pleased with SERVPRO’s quick, thorough and professional response to our recently flooded basement. Chris LeDrew was on site even before the water header company arrived. He evaluated the situation and had his crew here within hours to mitigate the damage and get us back to our pre-flood condition. Chris was in contact with me every step of the way and he and his team helped to minimize the stress of the situation. When the insurance company asked me to rate SERVPRO from 1 to 10, I said 11. Thank you Chris and team.

Keith & Chris, Thank you so much for your great service! The drywall and painting is an excellent job.

Thank you!

Unfortunately we have had to call on SERVPRO twice now. Each time we have been more than happy with their response time. I called their emergency line and got a call back from Keith almost immediately. He got out of bed and came to see the water damage and we talked about a course of action for remediation. First thing the next day Chris arrived and started the task of removing the water and ensuring everything was put back to pre flood condition once we were dry again. As much as I appreciated everything they did, I hope I never need them again...but if I do, I won't be calling anybody else.

we found our office building main floor flooded after returning after New Years. SERVPRO was contacted by our Broker and immediately responded to begin water extraction. Our drywall, flooring, cabinets all had to be replaced along with our desks. Over 200K in damage. I was told by others it would take 6-8 weeks, SERVPRO completed the loss for start to finish in 3 weeks. Thank you SERVPRO.  

SERVPRO , and Chris. Thank you for all your help regarding our downed tree and gazebo.

SERVPRO was working on a job near my house. The site was always clean and the crew always was dressed very professionally. The end result was even better then before the damage! I would defiantly recommend them.

Great company. Made the process easy and pleasant from start to finish!

Keith and his team are incredible to work with. They made the process so easy and quick. The crew handled all my belongings with respect and care. I would recommend SERVPRO Guelph to anyone who has to deal with unexpected damage to their home. 

Job well done!

Keith was great. Always kept in touch letting me know how things were going. I trust him.

The response was amazing, follow up awesome. We thank you all for your quickness in dealing with the situation!

Thanks to Keith and Alex and the rest of the SERVPRO Guelph team. Your professionalism and care was appreciated!

SERVPRO Guelph was a pleasure to work with. They were extremely professional and treated my family and home with complete respect. I was informed on what was going on with my home from start to finish. Thank you SERVPRO 

This Keith guy, he gets it. The man and his SERVPRO team can take care of anything you throw at the them.

Recently I experienced the frightening consequences of a fire in my apartment building. The result was an oily black soot covering many cherished pieces of wooden furniture. SERVPRO of Guelph is an established business in our community and in my experience, performed with excellence.
Chris and his staff Alex and Ken were informed, considerate and compassionate. They handled my belongings with with the upmost care. I found this company to be professional and would recommend their staff and quality work! My antique furniture, after SERVPRO treatment was returned looking new.  

Had a basement full of water when I woke up and called them around 5:30 AM. One of the owners got here in like 30 minutes and took the toilet off to let the water escape. The crew showed up about 45 minutes later and took care of everything else. They were very polite and professional. Love SERVPRO  


Our business flooded in the spring. SERVPRO was there within 50 minutes and were in contact with us 24/7, weekends, evenings, days, whatever we needed to work with us and help our business through this absolute disaster of nature. They have very hard working crews and really went the extra mile to make sure all affected areas were remediated properly and extensively using state of the art equipment to detect moisture and mould that could not be seen by the naked eye. Both owners of the company came by to make sure the work was done and everything was satisfactory. I'd send them to my own mother's house in a heart beat.

Trusting, personal, fast and very friendly. They take care of your home like nothing had ever happened! Highly recommended

With the flooding in Windsor of over 6000 homes the restoration companies were overloaded. You serviced over 100 homes mine included and I appreciate the quick and professional service. As a individual in customer service I give what I expect to receive....every person that came into my home was genuinely concerned and sympathetic to our family. The fact the owner of this SERVPRO came to my house as well is beyond the call of duty. Thank you to all of you!!!

Keith Macleod has been an absolute pleasure to work with. No one ever anticipates a fire, but I'm so glad that I've had SERVPRO to help us through this entire process. Keith was able to give us extremely good advice right off the bat and helped us calm down during a very stressful time. They're quick to respond to any questions or concerns you have and are truly willing to go above and beyond for you. I 100% recommend their services.